Client Services

We are here to help.

Our client services team is available from Monday to Friday, 8 am – 8 pm Eastern Time. For urgent account matters, use our 24-hour telephone line.

Our offices

New York — Headquarters

350 Fifth Avenue, Suite 4100
New York, NY 10118

Mon – Fri · 8 am – 6 pm ET

London — European Hub

1 Canada Square, Canary Wharf
London E14 5AB, United Kingdom

Mon – Fri · 8 am – 6 pm GMT

Amsterdam — EU Operations

Zuidas, Barbara Strozzilaan 201
1083 HN Amsterdam, Netherlands

Mon – Fri · 8 am – 6 pm CET

We will respond within one business day.

Full name *

Email address *

Subject *

Message * Do not include your full card number or PIN in your message.

24 / 7

Telephone support

< 4 h

Average email response

1 day

Written complaint resolution

6

Regional offices